Privacy Policy - EmotiZen UG

Effective Date: 08.11.2024

At EmotiZen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our mental health app and services ("Services"). You consent to the data practices described in this policy by accessing or using the Services.

accessing or using the Services.

1. Information We Collect

We may collect various types of information from you, including:

- Account Information (name, email, password, demographics)
- Health Information (mental health conditions, concerns)
- Usage Data (app interactions)
- Communications (messages, comments, feedback)
- Payment Information (for paid services)
2. Use of Information
We use the information collected to:
- Provide, maintain, and improve our Services
- Process transactions and deliver paid services
- Communicate with you about your account and Services
- Personalize your experience and deliver relevant Content
- Analyze usage trends and gather metrics
- Comply with legal obligations
3. Data Sharing

We do not sell or rent your personal information to third parties for marketing or other purposes. We may share your data with trusted third parties who assist in operating the Services, such as hosting providers, payment processors, and counsellors delivering paid services. These third parties are prohibited from using your information for any other purpose. We may also disclose your information if required by law to protect EmotiZen's rights and property or in an emergency.

4. Data Security

We implement outstanding technical, administrative, cyber and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We will retain your personal information only for as long as it is necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. User Rights

You may access, update, or delete certain personal information in your account settings. You can also request that we stop using your information by deactivating your account.

7. Children's Privacy

Our Services are designed to be safe and suitable for all age groups. EmotiZen is committed to ensuring compliance with privacy laws and guarantees its app and platform are free of any practices that could lead to privacy violations concerning individuals and minors.

8. Third-Party Links

Our Services may contain links to third-party websites or resources. We are not responsible for their privacy practices.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices. The latest version will always be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please email us at

info@emotizen.ai.

Using EmotiZen‘s Services, you acknowledge that you have read and understood this Privacy Policy and our data collection, use, and sharing practices.